Do you ship internationally?
At the moment, we ship only in Pakistan. Check our shipping policy or call us with particular information.

How do I place an order?

All one needs to do is to choose the product of interest in the dropdown list at the product page and then press the Add to Cart button. It is a simple checkout process, and when an order is confirmed, we will prepare and send you a tracking number.

How do I receive orders for multiple items?

When you place an order on several items, the items tend to be shipped individually so that they can be delivered effectively.

Is my personal information safe?

We encrypt your personal data and your payment details with Secure Socket Layer (SSL). The payment information is not kept and is only required to finalize the transaction.

How long does it take for my order to be processed?

Shipment of the orders shall take 1 to 2 working days (Monday to Friday).

How long does it take for my order to be shipped?

The transit time is 2-3 working days. So, overall, it will require the delivery of the good to you in 3-5 business days.

What is the final order time?

Orders received after 5.00 PM. Orders that are made between Monday and Friday will be delivered on the following working day.

How much does shipping cost?

We are currently offering free shipping for more visit our Shipping Policy.

What is your return policy?

We will happily take returns within 30 days of purchase date.

How long does it take to get my money back?

The refund process will be done after the returned item has been received within 7 days.

Are there any restocking fees?

No, there are no restocking fees.

Which payment methods do you accept?

We accept any Cash on Delivery.

Is an account required to make purchases on your website?

You do not need to create an account, and it is easy to check out and be a guest.

Is it secure to provide my personal information on your website?

We have one of the best service providers who guarantee that your details will be secured during the process of using our site.

Have issues with placing an order?

You can contact our customer care team at +92 302 6125603 or support@alshallalmarket.com so that we can help you. 

Are my details safeguarded on your website?

Absolutely. We value your privacy and take your personal information protection seriously.

Can I exchange or return an item?

We do take exchanges, and they are on terms of returns:

• The product should have been sold by our online store.
• The product must not have been used.
• The product must be packaged in the original condition and with all labels, etc.
•  The exchange request or a request of the return should be done within 30 days of delivery.
• In order to ask an exchange, you will have to place your request through the form of "Contact Us" One of our support team members will reply in the nearest future.
  

Are there any items that cannot be returned?

Yes, it is impossible to return Gifts and used or opened goods.

Can I cancel my order?

Yes. The cancellations will be accepted within 24 hours of the accepted order. Saying that you want to cancel, please contact us as soon as possible.

Our team is ready to assist you